Privacy Policy

Account & contact: your mobile number (verified by OTP), name, and, if you add them, company name and GSTIN for a GST invoice.

Location: the address you enter for a booking (including its map coordinates), and - only while a job you booked is actively in progress - your assigned electrician's live location, so you can track their arrival. We do not track your location in the background or when you don't have an active booking.

Booking & payment: service requests, photos or notes describing the issue, materials and pricing an electrician quotes, your rating and review, and payment records. Card and UPI details are handled directly by our payment processor, Razorpay - we never see or store your full card number.

Device & push notifications: a push token (via Firebase Cloud Messaging) so we can notify you about booking updates - accepted, on the way, quote ready, completed.

If you register as an electrician partner: additionally your Aadhaar number and document, professional certificates, bank account details for payouts, PAN, experience, and languages spoken - collected to verify your identity and pay you correctly.

To create your account, match you with a nearby verified electrician, let you track and pay for a booking, send you real-time updates, process partner payouts, prevent fraud, and respond when you contact support. We do not sell your personal data, and we do not use it for third-party advertising.

The electrician assigned to your job sees your name, phone number, and service address - only what's needed to complete the visit. We use trusted service providers to run the platform: Razorpay (payments), Firebase (push notifications), and Google Maps (location and maps). Each processes data only as needed to provide their service to us. We don't share your data with anyone else, except where required by law.

We keep booking and payment records for as long as needed for accounting, tax, and dispute-resolution purposes, and account details for as long as your account is active. You can ask us to delete your account and associated data at any time - see "Your rights" below.

You can view and update your profile from within the app at any time. To request a copy of your data or ask us to correct it, contact us at support@electricseva.com. To delete your account, see our account deletion page.

Electric Seva is intended for users 18 and older and is not directed at children.

We'll update the date at the top of this page whenever this policy changes, and notify you in-app for any change that materially affects how we handle your data.

Questions about this policy or your data: support@electricseva.com