Refund & Cancellation Policy

You can cancel a service request free of charge any time before an electrician has accepted it, directly from the app. Once an electrician has accepted, please contact support to cancel - a cancellation fee may apply if the electrician has already started travelling to you.

The visit charge is refunded in full if we're unable to match you with an electrician, or if you cancel before one accepts. Once an electrician has visited and diagnosed the issue, the visit charge is not refundable - it covers the diagnosis itself, regardless of whether you proceed with the repair.

You approve every materials and labor quote before any work begins, so there's nothing to refund for work you didn't authorize. If completed work has a genuine defect, report it to support within 7 days of completion and we'll arrange a free follow-up visit or, where appropriate, a partial refund.

Refunds for online payments are issued to the original payment method via Razorpay, typically within 5-7 business days. Cash payments are refunded via bank transfer or wallet credit, arranged with support.

To request a cancellation or refund, use the in-app Cancel option where available, or contact support - see our Contact page.