Shipping & Delivery Policy
Last updated October 16, 2026
Electric Seva, operated by Elecrado Private Limited, provides on-site electrical services. We do not sell or ship physical products, so no goods are dispatched by courier. This policy explains how and when each of our services is delivered.
1. Electrician visits
Services are delivered in person at the address you enter when booking. For an immediate booking, we start matching you with a verified electrician near that address as soon as you confirm, and you can follow their arrival live in the app. For a scheduled booking, the electrician arrives in the time slot you picked.
Arrival times depend on electrician availability in your area. If no electrician can be matched, the booking is cancelled and any amount you paid is refunded in full - see our Refund & Cancellation Policy.
2. Service area
We currently serve selected cities in India, shown in the app when you enter your address. Bookings outside our service area can't be placed.
3. Partner wallet recharges
When a partner electrician recharges their Electric Seva wallet online, the credit is delivered digitally to their wallet as soon as the payment is confirmed - usually within seconds. If a successful payment hasn't appeared in the wallet within 24 hours, contact support with the payment reference and we'll credit it or refund it.
4. Marketplace (auction) items
Items listed in the Electric Seva auction marketplace are sold by other users, not by Electric Seva. After the winning bidder pays, the buyer and seller arrange collection or handover between themselves. Electric Seva does not ship these items. Paying a contact-unlock fee delivers the seller's contact details instantly in the app.
5. Contact
Questions about a visit or a delivery: email support@electricseva.com or see our Contact page.